Warranty Policy
Thank you for choosing our products! We stand behind the quality of our handles and are committed to providing you with the best possible experience.
Warranty Coverage
We offer a 1-year limited warranty on all our handles, covering defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
What’s Covered
- Manufacturing defects
- Issues arising from materials used
What’s Not Covered
- Damage from improper installation
- Wear and tear due to regular use
- Accidental damage or abuse
How to Make a Warranty Claim
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Contact Us: If you believe your item is covered under warranty, please reach out to our Customer Care team at info@open.co.nz. Provide your order number and a description of the issue.
- Submit Required Documentation: We may request photos of the product and proof of purchase to assess your claim.
- Evaluation: Our team will evaluate your claim and, if approved, provide instructions on how to proceed.
Resolution Options
Depending on the situation, we may offer:
- Repair or replacement of the defective item
- A refund for the purchase price
Warranty Limitations
This warranty is only valid for the original purchaser and is non-transferable. It is subject to the following conditions:
- The item must be installed and used according to the provided instructions.
- Warranty claims must be submitted within 1 year of the original purchase date.
Questions?
If you have any questions about our warranty policy, please contact our support team at info@open.co.nz.